Every hospital, clinic, group medical practice, dental practice, or freestanding medical care provider has the opportunity to distinguish themselves through the delivery of quality services. A one-day local workshop, Disney’s Approach to Quality Service for Healthcare Professionals program will show you the importance of attention to detail in everything Disney does — from training its Cast Members (employees) to treating every Guest (patient) as a VIP. You will hear the stories and see how Disney best practices can be easily adapted to your healthcare delivery organization.
You will take away proven concepts to adapt to your healthcare delivery organization.Disney’s Approach to Quality Service for Healthcare Professionals Program is…• Discover simple things that you can do to “exceed the expectations” of your patient, families, and visitors, making their “experience” world-class and creating loyalty to you and your organization in the process.
• Learn how to “pay attention to the details” that are critical in making a patient’s experience with you special, beyond just the medical care they’re receiving.
• Find out how to be more self-aware of your own behavior, so that you can help yourself be the best staff member, clinician, or leader in your healthcare delivery environment that you can be.
• Hear case studies from healthcare organizations that have adapted Disney’s best principles and practices.
• See real results that come from a service-centric healthcare delivery environment that knows how to hold its leaders accountable, value behavior as much as productivity, and treat employees with the respect and care they deserve.
• Anticipate the needs, wants, and emotions of your patients and their families in order to exceed their service expectations.
• Bring “consistency” to the delivery of services in your healthcare organization by establishing quality standards.
• Design a delivery system that focuses on the employees, environment, and processes that enhance quality service.
• Create a service plan that integrates quality standards and delivery systems that focus on exceeding diverse expectations.
• Relevant: Impacts critical drivers of success in a slow economy
• Affordable: Priced to serve more people under limited budgets
• Actionable: Easy to implement upon return to the office
• Inspirational: Generates team excitement and momentum
• Short: Takes only one day away from the office
• Local: No travel expenses
Professional development doesn’t cost—it pays. It pays by creating a framework of focused energy in a vacuum of uncertainty. It pays by helping an organization gain share in a slow economy. The long-standing reputation Disney Destinations has for incredible service and friendly employees is not magic, it is sound ideology consistently applied in business. This program is designed to help Healthcare Professionals improve their organization’s quality service by immersing themselves in the successful Disney model.
Disney Institute is authorized to award ACHE Category II continuing education credit for each contact hour of educational programming, which
is applicable toward advancement or recertification in the American College of Healthcare Executives. Participants apply for the credits directly
through the ACHE for their accreditation or take the certificate to their own governing board. Disney Institute issues a certificate in accordance
with the ACHE Level II standards.
This continuing nursing education activity was approved by the Arizona Nurses’ Association, an accredited approver by the American Nurses
Credentialing Center’s Commission on Accreditation.
This program has been approved for six (6) contact hours.
WHEN:
September 28, 2010
8:00 a.m. to 4:30 p.m.
LOCATION:
Oklahoma City Marriott
3233 Northwest Expressway,
Oklahoma City, OK 73112
REGISTRATION AND
INFORMATION:
Phone: 877.544.2384
Fax: 913.712.9247
Online: www.KeysOklahomaCity.com
Email: registrations@KeysUS.com